Offshoring IT Services: A framework for managing outsourced projectsby K Mohan BabuMcGraw Hill, India, 2006
Law of Business Process Outsourcing by Pavan Duggal, Advocate Supreme Court of India
Back Office Focus - Paid Newsletter
A Guide to Global Sourcing - Offshore Outsourcing and Other Global Delivery Modelsby Elizabeth Anne Sparrow, The British Computer Society, ISBN-10: 1-902505-61-1 ISBN-13: 978 1 902505 61 9
Rising Elephantby Ashutosh Sheshabalaya, Common Courage Press (September 2004), ISBN: 156751295X, By Now!
What's This India Business?Offshoring, Outsourcing and the Global Services Revolution by Paul Davies, Nicholas Brealey Publishing (Spring 2004), ISBN: 185788 3454
The Offshore Nationby Atul Vashistha & Avinash VashisthaPublisher: Tata McGraw-Hill
Outsourcing to India (See review)by Mark Kobayashi-Hillary, Springer, ISBN: 3-540-20855-0
The Call Center DictionaryThe Complete Guide to Call Center and Customer Support Technology Solutions 3rd Edition by Madeline Bodin & Keith Dawson, CMP Press 2002, ISBN: 1-57820-095-4
Getting Started with HIPAAby Uday O Ali Pabrai, Muska & Lipman PressISBN: 1-59200-054-1
Inside Outsourcing (See review)by Charles L. Gay, James EssingerASIN: 1857882040
The ExperienceHow to Wow Your Customers and Create a Passionate Workplaceby Lior Arussy, CMP Press 2002, ISBN: 1-57820-306-6
The Complete Guide to Customer SupportHow to Turn Technical Assistance Into a Profitable Relationship by Joe Fleischer & Brendan Read, CMP Press 2002, ISBN: 1-57820-097-0
Maximizing Call Center Performance136 Innovative Ideas for Increasing Productivity and Customer Satisfaction by Madeline Bodin, CMP Press 1999, ISBN: 1-57820-026-1
Tele-Stress: Relief for Call Center Stress 2nd Edition by Stephen Coscia, CMP Press 1998, ISBN: 1-57820-029-6
Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiativesby Maurice F. GreaverISBN: 0814404340Publisher: American Management Association; (February 1, 1999)
Successful It Outsourcing: From Choosing a Provider to Managing the Project (Practitioner Series)by Elizabeth Sparrow, Springer-Verlag Telos (August 1, 2003), ISBN: 1852336102
Customer Service Over the PhoneTechniques and Technology for Handling Customers Over the Phone 5th Edition by Stephen Coscia, CMP Press 1999, ISBN: 1-57820-046-6
Designing the Best Call Center for Your BusinessA Complete Guide for Location, Services, Staffing, and Outsourcing by Brendan B. Read, CMP Press 2000, ISBN: 1-57820-063-6
Business Process Management (BPM): The Third Waveby Howard Smith, Peter FingarISBN: 0929652339
The Complete Help Desk Guideby Mary Lenz, CMP Press 1996, ISBN: 0-936648-96-1
A Practical Guide to Call Center TechnologySelect the Right Systems for Total Customer Satisfaction by Andrew J. Waite, CMP Press 2002, ISBN: 1-57820-094-6
Call Center SavvyHow to Position Your Call Center for the Business Challenges of the 21st Century by Keith Dawson. CMP Press 1999, ISBN: 1-57820-050-4
The Call Center HandbookThe Complete Guide to Starting, Running, and Improving Your Call Center 5th Edition by Keith Dawson. CMP Press 2003, ISBN: 1-57820-305-8
Offshore Outsourcing: Business Models, ROI and Best Practices [Second Edition]by Marcia Robinson and Ravi Kalakota. Mivar Press 2004, ISBN: 0974827010
Offshore Outsourcing: Path to New Efficiencies in It and Business Processesby Nandu Thondavadi, George Albert, Dr Nandu Thondavadi, Authorhouse (March 2004), ISBN: 1414055145
The Contracting Organization: A Strategic Guide to Outsourcingby Simon Domberger, Oxford University Press (March 1, 1999), ISBN: 0198774575
Intelligent IT Outsourcing: Eight Building Blocks to SuccessButterworth-Heinemann (September 30, 2003), ISBN: 0750656514
Global Information Technology Outsourcing: In Search of Business Advantageby Mary C. Lacity, Leslie P. Willcocks, Mary Cecelia Lacity, Leslie Willcocks, John Wiley & Sons (January 15, 2001), ISBN: 0471899593
Offshore Ready - Strategies to Plan & Profit from Offshore IT-Enabled Services, Second Editionby Stuart Morstead and Greg Blount. American Productivity & Quality Center, ISBN 1932546243A primer on "offsourcing" and focuses mainly on India.
Business Process Outsourcing: Process, Strategies, and Contracts (with disk)by John K. Halvey, Barbara Murphy Melby
Shared Services: Mining for Corporate Goldby Barbara Quinn, Robert Cooke, Andrew Kris, Robert S. Cooke. Financial Times Prentice Hall, ISBN 0273644556 Provides an understanding of what shared service is. Outlines how to assess its viability for an organization and how to proceed with planning and implementing it.
Business Process Outsourcing : Process, Strategies, and Contractsby John K. Halvey, Barbara Murphy Melby, John Wiley & Sons (April 16, 1996), ISBN: 0471122459
Information Technology Outsourcing Transactions: Process, Strategies, and Contractsby John K. Halvey, Barbara Murphy Melby, John Wiley & Sons Inc; Reissue edition (March 1, 1998), ASIN: 0471167770
Outsourcing : A Guide to...Selecting the Correct Business Unit...Negotiating the Contract...Maintaining Control of the Processby Steven M. Braggs, John Wiley & Sons (July 13, 1998), ISBN: 0-47124-728-6
Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processesby Paul Harmon, Morgan Kaufmann (December 18, 2002), ISBN: 1-5586-0758-7
Redefining Financial Services: The New Renaissance in Value Propositionsby Joseph A. Divanna, Palgrave MacMillan (September 6, 2002), ISBN: 0-3339-9552-X
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