Call Centre Glossaries

http://www.kcom.com/eastyorkshire/pricemanual/Glossary.htm

http://www.thecallcenterschool.com/tools/glossary.aspx

http://www.callcentrevoice.com/glossary.asp

http://www.callcentres.net/CALLCENTRES/LIVE/me.get?site.sectionshow&CALL397#a

http://whatis.techtarget.com/definition/0,,sid9_gci1188654,00.html

http://www.answerstat.com/articles/glossary.html

http://callcenters.wikia.com/wiki/Glossary_of_Call_Center_Terms